Please reach out to us at guestrelations@firstontarioconcerthall.ca before your event so we can ensure your visit is as smooth as possible.

Children under 13 years of age must be accompanied by someone 16 years of age or older when entering FirstOntario Concert Hall. Children under the age of two years old, do not require a ticket (unless otherwise stated) but must sit on a guardian’s lap. Please check the show information on ticketmaster and the event page on our website to get specific ticketing details for children.

FirstOntario Concert Hall is a cashless venue. Interac Debit, Visa, and Mastercard will be accepted at all points of sale.

Please note that FirstOntario Concert Hall has a strict no re-entry policy. Once you have entered the venue, in-and-out privileges are not permitted. Guests who exit the facility for any reason — including to smoke will not be allowed back inside.

The Box Office is open 3 hours prior to the start of an event, located at the FirstOntario Concert Hall Box Office at 1 Summes Lane. It is open 2 hours prior to an event on Day of Show for will call and sales for that day's performance only. 

Guests without access to a mobile device should contact the Box Office in advance to arrange Will Call ticket pickup on event day. Please bring a valid photo ID and the credit card used for purchase when arriving at the venue. For assistance, email ticketing@firstontarioconcerthall.ca.

To expedite entry, fans are strongly encouraged to leave all bags at home. No bags larger than 8” x 6” x 8” (20cm x 15cm x 20cm) will be permitted. All bags will be searched. 

FirstOntario Concert Hall and The Studio are smoke-free buildings, including all restaurant/bar areas and suites.  We are committed to the health and safety of our employees and our patrons.

Please note: 

• The use of electronic cigarettes is also prohibited within the buildings
• Anyone found smoking inside FirstOntario Concert Hall and The Studio building will be ejected and may be subject to the maximum fines as per Ontario’s Smoke-Free Act

Getting to FirstOntario Concert Hall is easy with GO Transit! Whether you're arriving by train at West Harbour GO Station on the Lakeshore West line or by train or bus at Hamilton GO Centre, both stations are conveniently located within walking distance of the venue. From West Harbour GO, enjoy a scenic 10–15 minute walk along James Street North. From Hamilton GO Centre, it's approximately a 10-minute walk to the venue via Main Street and Summers Lane. Prefer not to walk? Several HSR bus routes stop within a short walk of FirstOntario Concert Hall along Main Street, King Street, MacNab Street, and Bay Street, providing convenient service from across Hamilton.With convenient GO Train and GO Bus service, getting to and from the venue is simple. Plan your trip at gotransit.com.